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Our Store Policies

Because We Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.

Applying Foundation

Shipping and Delivery

How We Do It

All products are shipped directly from our warehouse. We are associated with reputed logistic partners to help with quicker deliveries.

  1. The proof of delivery should be signed when you receive the order. If you are not available to collect the order, please suggest an alternative, such as a family member, colleague, neighbour, etc.

  2. Kritti Essentials takes no responsibility for goods signed by an alternate person.

  3. Coupon codes, gift cards, promotional codes, affiliate codes or discount codes are applicable only on the products. The discount is not applicable on shipping charges, combos, or any ongoing offers.

  4. Enjoy FREE shipping for orders above Rs. 999/- (Applicable only to Prepaid Orders).

  5. 50/- for orders less than Rs. 999/- (Applicable for COD to Prepaid Orders).

  6. No COD.

  7. Normally, it would take us 7 - 14 business days to deliver across India. In rare cases, it may take a little longer if there is a festive season. Other external factors or natural calamities may also cause a delay.

  8. All shipments will be delivered between Monday - Saturday from 9.00 AM to 8.00 PM.

  9. Once an order has been dispatched from our warehouse, it cannot be cancelled.


How It Works

  • If a Prepaid International order is cancelled, the customer is responsible for 5% exchange fees on the total value of the order, and the balance would be refunded to the original account.

  • Order once dispatched from our warehouse, cannot be cancelled under any circumstances.

  • In case of rare occasions where your order is cancelled due to non-availability of stocks for over 30 working days, the full amount would be refunded back to the original payment method, and an email would be sent to you for the same.  

  • Orders cannot be altered once they are placed, they can only be cancelled, and you need to place a new order.

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